FAQ’s

Can I Exchange or Return my BurntWolf items?

Yes!

We have a return address in Brisbane.

We accept exchanges and refunds for all of our products however we do have some time restrictions so please keep reading.

For an exchange or return to be processed, items must have original tags, labels and hygiene stickers (if appropriate) in place. Items must not be worn, altered or washed.

Please note: for all discounted, sale or promotional items sold, purchases are final and exchanges/refunds will not be granted.

Postage costs are non-refundable.

Swimwear and apparel can be returned or exchanged within 20 days of the date of delivery.

How do I organise my Exchange/Return?

Please email burntwolfswim@gmail.com and we will provide all of the information you need!

Exchanges

We are happy to exchange items for different sizes as long as the above conditions are met. Shipping costs will be charged again.

Please note: The shipping cost to return your item to BurntWolf for your exchange is at your own expense and we recommend using a postal service which allows tracking as we are not responsible for items lost in transit.

Refunds

Refunds will be issued when returned items are received. Please allow 2-3 days for payment to process. You will be reimbursed via the same method you used to pay.

Please note: Refunds exclude original shipping costs. The shipping cost to return your item to BurntWolf for your refund is at your own expense and we recommend using a postal service which allows tracking as we are not responsible for items lost in transit.

Something is wrong with my order?!

While we hope this never happens, if you do receive an incorrectly sized item or immediately find a manufacturing fault, please contact us at burntwolfswim@gmail.com  and we will help resolve your issue as fast as we can.

Caring for your garments

  • Do not iron or leave in the sun
  • Hand wash is cold soapy water and rinse in cold water
  • Lay flat out of direct sunlight to dry
  • Make sure after leaving the beach that all sand is removed from the garment as this can dry out the fabric
  • Do not dry clean or wash in warm or hot water
  • Do not leave in direct sunlight as this may cause the colour to fade and damage the material

Alternatively, contact us below.